Tell us what went wrong

Share the details below and our complaints team will review your case. You'll receive a reference number to track it, plus a confirmation email.

How It Works

Submit your complaint in a few minutes

Fill in the form below and our complaints team will review your case — you'll receive a reference number immediately and a confirmation email to track progress.

Thank you — your complaint has been registered. Your reference number is .

Your Name This field is required.

Email Address Please enter a valid email address.

Mobile Number Please enter a valid UAE phone number, e.g. 050 123 4567.

Type of Insurance

Complaint Category

What issue did you experience? This field is required.

Policy No. / Ref No. (optional)

Insurance Company (optional)

Old Complaint Number (optional)

Name of the Insured Member (optional)

Member Number (optional)

Company Name — if a corporate scheme (optional)

Please verify you are not a robot.

What happens after you submit

You receive a reference number immediately
Our complaints team reviews every case personally
A confirmation email is sent to your inbox
We follow up directly with the outcome