We handle the paperwork. You focus on what's next.
A claim can feel overwhelming — our licensed claims team guides you through every step, from first report to final settlement, with speed and genuine care.
Filing a claim, step by step
Report the incident
Call our claims line or WhatsApp us as soon as possible after an accident, loss or medical event. For motor claims, also notify the police where required.
Share your documents
Send your policy number, incident report and supporting documents (photos, police report, medical invoices) through our secure upload form.
We liaise with your insurer
Your dedicated claims handler submits and tracks the claim directly with the insurer on your behalf, chasing updates so you don't have to.
Assessment & approval
The insurer reviews the claim and, where needed, arranges an inspection or assessment. We keep you informed at every stage.
Settlement
Once approved, compensation or repair authorisation is issued and we confirm the outcome with you directly.
Need help right now?
Our claims desk is available during business hours for urgent motor, medical and travel claims.
Call Claims DeskFrequently asked questions
How do I file a claim outside office hours?
+Message our WhatsApp claims line any time — for urgent motor accidents, always contact the police first where required by law.
How quickly can I get a policy issued?
+Most motor and travel policies can be issued the same day once documents are received. Medical and corporate policies typically take 1–3 business days.
Do I pay more by using a broker instead of going direct?
+No — broker commission is built into the insurer's premium either way. Using Al Dawliyah costs you nothing extra.